Gk9my Privacy Policy – How We Protect Your Data
This Privacy Policy explains how gk9my collects, uses, stores and protects the personal information of our users in Malaysia. We are committed to keeping your privacy protected at all times while you use our platform.
Effective Date: 1 January 2026. For any privacy-related enquiries, contact us at [email protected].
Types of Information We Collect
When you register and use the gk9my platform, we collect several categories of information to ensure the service operates reliably and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and identity verification details provided during registration or the account verification process.
Device & Browser Information
We automatically collect technical data such as device type, operating system, browser type, IP address, screen resolution and language settings. This data is used to optimise the user experience across all device types.
Payment Information
To process deposits and withdrawals in MYR, we collect transaction-related information such as your chosen payment method (FPX, TNG e-Wallet or internet banking), transaction amounts and payment history. We do not directly store your credit card numbers or banking passwords.
Platform Usage Data
We log in-platform activity such as games played, bets placed, session duration, and interaction records with platform features for service improvement and unusual activity detection purposes.
- Name, email, phone number
- Date of birth and identity verification
- Device and browser information
- MYR transaction history
- Cookies and session tracking data
- In-platform activity records
How Your Information Is Used
Your information is used to create and manage your account, verify your identity, process secure logins and grant you access to all features on the gk9my platform.
Payment data is used solely to process your MYR deposits and withdrawals, verify transactions and maintain accurate financial records for your account.
Usage data is analysed in aggregate to understand usage patterns, identify technical issues, and improve overall platform performance and experience.
We use your information to detect fraud, prevent unauthorised access, ensure compliance with applicable Malaysian laws, and protect the interests of all users.
Cookies & Tracking Technologies
Gk9my uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us improve performance.
- Preference Cookies: Saves your preferences and settings, such as language and display options.
You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect platform functionality.
Data Storage, Security & Information Sharing
Data Security
Gk9my uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Sensitive data is stored in encrypted form and safeguarded by strict access controls.
We maintain appropriate technical and organisational security procedures to protect your information against unauthorised access, disclosure, alteration, or destruction.
Retention Period
We retain your data for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Inactive account data may be deleted after a set period in accordance with platform policy.
Third-Party Sharing
Gk9my does not sell or rent your personal data to third parties. We may share limited information in the following circumstances:
- Service Providers: Third parties that assist us with platform operations, such as payment processors and cloud service providers, are bound by strict confidentiality agreements.
- Legal Requirements: Where required by law, court order, or a competent authority in Malaysia.
- Rights Protection: Where necessary to protect the rights, property, or safety of gk9my and our users.
Your Rights as a User & How to Contact Us
As a gk9my user, you have several rights regarding your personal data, all of which we fully respect.
Right to Access
You have the right to know what personal information we hold about you. You may request a copy of this data by reaching out to our support team.
Right to Rectification
If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting customer support.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained for legal compliance or legitimate business purposes.
Changes to This Policy
Gk9my reserves the right to update this Privacy Policy at any time. The latest version will always be published on this page. Your continued use of the platform following any changes constitutes your acceptance of the updated policy.
For any enquiries, data access requests, or privacy concerns, please reach out to our team:
Support Email:
[email protected]
We aim to respond to all enquiries within a reasonable timeframe.
Check FAQStill Have Questions About Privacy?
Check our FAQ page for quick answers, or log in to your account to manage your privacy settings. If you don't have an account yet, register today and enjoy the gk9my platform with confidence.